Given that complexity, uncertainty and change are now truly embedded into all our systems, it is imperative that we develop new ways of thinking about and addressing change. Susan’s work is informed by principles of respect, safety, transparency and collaboration, which value individual experiences, skills and knowledge. Susan builds on current strengths and uncovers what is already happening that is positive to support people and to enhance and enrich their teams and organisations.

Her focus is on helping transform values-based leaders and workplace cultures, resulting in high performing, positive organisations. Susan works in ways that are practical and supportive using Narrative Models and Appreciative Inquiry that are proven to increase creativity and performance.

Her approach provides a process to uncover and discover knowledge, assumptions and beliefs that are often hidden from view. Susan can help gain insights into a deeper understanding of values and professional practice. She works to enliven workplace culture and increase employee engagement.


Organisational & Program Reviews


Facilitation, Meetings & Workshops


Training & Professional Development


Strategic Planning


Quality Improvement


Business Development

Call Susan today

Let Susan take you for a coffee.


Thank you very much for delivering Managing Difficult Behaviours workshops to our staff on several occasions this year.

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This issue is one of our key challenges as an organisation and your knowledge and practical strategies have helped us to improve our performance across a variety of work areas. We have received overwhelmingly positive feedback about the program and look forward to working with you again soon on repeat sessions for other staff who have become interested in the program through the positive word of mouth from the participants. Each category of evaluation on our evaluation scale indicated that staff felt it was a valuable session in terms of content and your style as a presenter, and they also appreciated your unique balance of skills that you brought to a complex topic.We value our ongoing relationship with you, as you are one of the consultants in Adelaide who is so knowledgeable in their given area, and has the flexibility of style to adapt to different audiences with great success. The Managing Difficult Behaviours program forms an important part of our professional development program and continues to have a positive impact on all participants and their colleagues when they return to their local areas with their newfound skills – a fact that we largely attribute to your knowledge in the area and skills as a professional presenter.

Megan De Lacy

Uni SA

A very big thank you for your facilitation at our Staff Development Day.

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I would have to say from the feedback that it was a resounding success.

Diana Paice

Nursing and Midwifery, Flinders Uni

I consider myself extremely lucky to have had Susan as my facilitator in a professional development group that met monthly for 2 years.

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During this time, Susan ensured that we remained focussed and we delivered on our goals. However, Susan’s natural ability to lead us in such a compassionate and empathetic style is really what stood out to me. It is without doubt that I personally would not have achieved such success without her guidance.

Janine Bergin, Sales Consultant

LJ Hooker Unley


Susan Raphael

PO Box 699, Walkerville SA 5081

0409 697 395

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