Approach

This issue is one of our key challenges as an organisation and your knowledge and practical strategies have helped us to improve our performance across a variety of work areas. We have received overwhelmingly positive feedback about the program and look forward to working with you again soon on repeat sessions for other staff who have become interested in the program through the positive word of mouth from the participants. Each category of evaluation on our evaluation scale indicated that staff felt it was a valuable session in terms of content and your style as a presenter, and they also appreciated your unique balance of skills that you brought to a complex topic.We value our ongoing relationship with you, as you are one of the consultants in Adelaide who is so knowledgeable in their given area, and has the flexibility of style to adapt to different audiences with great success. The Managing Difficult Behaviours program forms an important part of our professional development program and continues to have a positive impact on all participants and their colleagues when they return to their local areas with their newfound skills – a fact that we largely attribute to your knowledge in the area and skills as a professional presenter.

I would have to say from the feedback that it was a resounding success.